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Tier 1 Service
Anti-virus
Management
- A
network based software system to monitor, detect, and delete viruses at all
levels
- An
alert setting to inform service desk personnel when a virus has been
detected
- The
ability to distribute virus software manufacture’s updates automatically
throughout the enterprise within two hours of receipt
- An
automated backup and restore process to permit rapid restoration of
applications and data if infected
- Anti-virus
scanning of incoming and outgoing e-mail and attachments
Asset
Reporting
- Inventory
of all user computers and associated hardware, including CPU capacity,
memory, drives, modems, etc.
- Inventory
of all shared devices, including servers, printers, etc.
- Inventory
of all network hardware, including routers, switches, etc.
- Inventory
of all software, including versions and license numbers
Data on hardware and software warranties and service
contracts
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