Include all services from The Gold Service Plus (+)
Network Administration
Setup
and administration of user and group accounts
Organization
and creation of shared and individual folders, to include setting up the
appropriate security and access policies
Setup
and continued security for auditing of the companies sensitive data (Network
Suppliers will not have direct access to sensitive data.)
Ensure
maximum availability of servers by performing quarterly base lines and then
setting alert thresholds for CPU, memory, hard drive and network utilization
Assist
users in maximizing workflow processes through shared folders and groups
Provide ongoing securityand
Anti-Virus enhancements as required
Network Management and
Support
·24 hour monitoring of all key components with alert notifications
to key personnel in case of failure
oServer
oRouters
oSwitches
oHubs
oNetwork Printers
oCritical workstations as applicable
·Monitor the areas of these devices for general connectivity and
performance
·Set performance thresholds to provide maximum availability and
performance
·Provide a monthly report of availability and performance of key
components
·Remote troubleshooting and repair of all network
devices
Scheduled
and unscheduled maintenance of all network devices
Coordination
and implementation of upgrades and patches to network hardware and software
Implement
and manage network operating system policies, procedures, configurations and
settings
Internet
Control
Implementation
of internet security policies and procedures
Ensure
internet availability
Control
user access
Provide
security
Provide
usage and activity reports
Documentation
Analyze
and document network diagram of all network devices, cabling, and
peripherals
Implementation
and documentation of standard policies and procedures
Documentation
of business specific policies and procedures
Data
Backup Program
Centralized
management of all enterprise wide storage activities
Backup
job notification routing methods including pager, e-mail, SNMP traps, and
trouble ticket logging
Configuration
of backup software and hardware for backups schemes meeting client
requirements
Monitor
backup successes or failure
Restoration
of deleted files
Recovery
of failed servers in conjunction with on-site contractors
